Reach Out to Us
Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, KYC, deposits, withdrawals and safer-gambling tools, and will guide you through any site or payment queries. Our advisers can also help with safer-gambling referrals and account security checks. You can reach us by email or phone, and we aim to respond promptly during our published working hours. Use the contact details below to get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email support, account issues and KYC guidance) |
| General enquiries | [email protected] (press and corporate enquiries) |
| Affiliate enquiries | [email protected] (partner sign-ups and payments) |
| Payments | [email protected] (payout queries) |
| Privacy | [email protected] (data requests) |
| Phone | +44 20 7946 0958 |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
For account enquiries at mFortune, and for documents or other detailed requests, email is our preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details so we can process your case without delay. Attach copies of any required ID or paperwork where relevant to help speed up verification.
Submit Your Inquiry
Response Time
Our support team aims to reply promptly. Most enquiries are answered within one business day. Some issues, such as detailed account checks, payment investigations, or regulatory reviews, can take longer depending on their complexity and required documentation. If you need faster help, include as much detail as possible in your message and use [email protected] so we can prioritise your case.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues with the site, please share them so we can make mFortune better for everyone. All messages are reviewed carefully by our team and used to improve the service, polish features and simplify navigation. We value clear, practical input and aim to act on feedback to enhance your experience.