Responsible Gambling at mFortune Casino

At mFortune we are committed to safe, controlled play for everyone. We take a hands-on approach to player protection and provide practical tools so customers can manage their activity, budgets and time spent playing. If you ever feel that gambling is becoming a problem, we encourage you to use the controls below or contact our support team for help.

Player protection principles

We aim to prevent harm through clear policies and active monitoring. We verify age and identity, promote sensible limits, and intervene where behaviour suggests risk. We respect customers' choices and provide options that let you take control quickly and easily.

Activity-control tools

We offer a range of self-service controls in your account settings so you can tailor play to your needs. These tools are available at any time and can be adjusted or removed in line with the settings below.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you put into your account. Decreases take effect immediately. Increases may be subject to a 24-hour cooling-off period and additional verification if required.

Loss limits

You can set loss limits that restrict how much you are able to lose over a given period. These limits are designed to protect your bankroll and are enforced at the account level. If you hit a loss limit, play will be restricted until the limit period expires or you choose to amend it.

Time limits and account breaks

Choose short breaks or longer time-outs to limit access to your account. Short time-outs pause play for a set period, while longer breaks provide more extended time away. Use these tools whenever you need a pause from gambling activity.

Self-exclusion

If you need a longer-term solution, self-exclusion removes access to your account for a defined period. We support national self-exclusion through GamSTOP and offer operator-level exclusion options. Self-exclusion is binding for the chosen period and helps prevent access across participating services.

Signs of problematic behaviour

• Difficulty staying within limits or repeatedly increasing stakes
• Chasing losses or attempting to recover money through gambling
• Spending more time than intended playing
• Neglecting work, family or social commitments because of gambling
• Using multiple accounts or hiding activity from others

Tips for maintaining control

• Set fixed deposit and loss limits and stick to them
• Use time-outs when you notice risky behaviour
• Only gamble with disposable income you can afford to lose
• Keep a log of time and money spent on gambling
• Talk to someone you trust if gambling is causing worry

Professional help and support organisations

If you need specialist support, contact organisations such as GamCare, BeGambleAware or the GamSTOP service. These organisations provide confidential advice, practical tools and treatment options. For help with account controls or to arrange exclusion, contact our support team via the site help area and we will assist you promptly.