User Terms and Conditions

These terms describe the rules that apply when you use the mFortune platform. They explain our relationship with you, what we expect of account holders, and how we manage deposits, withdrawals and promotions. We ask that you read them carefully before registering or placing wagers; by opening an account you accept and agree to comply with these conditions.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your username and password. Only one account is permitted per person; we may close duplicate or associated accounts and forfeit any related bonus funds. Do not share access, transfer balances between accounts, or allow others to play on your account. Report any unauthorised activity to [email protected] immediately.

Eligibility requirements

To register you must be at least 18 years old and meet the residency requirements displayed during registration. The service is intended for customers resident in England, Scotland and Wales; registration from Northern Ireland, Gibraltar and Jersey is excluded. We perform identity and payment-method verification before the first deposit or as required by our checks. Verification can be automated or may require documentary evidence, and may delay account activation - some reviews can take up to 30 days.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited activity includes fraud, collusion, use of bots or automated playing tools, location-masking via VPNs, and attempting to conceal ownership of payment methods. Credit-card deposits are not permitted. We reserve the right to suspend or close accounts where abuse, manipulation or suspicious behaviour is detected.

General bonus and promotion rules

All promotions are subject to specific promotional terms which will be supplied where applicable. General rules apply: promotions are limited to one account per person, duplicate-account bonuses and winnings may be voided, and active bonuses may be removed on withdrawal. Where a campaign is misconfigured we may correct affected account balances. Any promotion-specific wagering or time conditions will be published with the offer.

Deposits and withdrawals

Accepted payment methods and limits are shown in the cashier and may vary. Payment methods must be in your name. Withdrawals are normally returned to a verified payment method and are subject to identity and source-of-funds checks. Enhanced verification may apply to withdrawals above specified thresholds or where required by regulation. Dormant accounts with a positive balance may incur an administrative fee of £3 per month after 12 months of inactivity.

Dispute resolution

If you have a complaint, contact our support team at [email protected] so we can investigate. We aim to resolve disputes promptly; if you remain dissatisfied we will provide details of escalation routes and any independent dispute resolution options available under applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of your account after publication of changes constitutes acceptance. If you do not accept revised terms you should close your account and withdraw any remaining funds in accordance with the current withdrawal rules.