Privacy & Data Protection
At mFortune we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect that data, and the choices you have about your information. We aim to be clear about data handling so you can manage your account with confidence.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, address, email and telephone number. We also collect identity documents and proof of address when verification is required. This information is used to verify your identity and to meet legal and regulatory obligations.
Technical data
We collect technical information from your device and browser, including IP address, device type, operating system, browser version and connection data. This helps us provide a secure service, detect fraud, and improve site performance.
Transactional and activity data
We store records of deposits, withdrawals, bets and game play, together with timestamps and payment method details. We also record account activity such as logins, password changes and customer support interactions to maintain account security and resolve queries.
How we use your information
We use personal and technical data to operate your account, process payments, complete identity checks, prevent fraud and comply with legal obligations. We also use aggregated or anonymised data for monitoring, analytics and service improvement. Where relevant, we may use your contact details to send transactional messages about your account and to respond to support requests.
Data protection and storage
We store personal data securely and take reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse. Access to personal data is limited to authorised staff and third-party providers who perform services on our behalf. We retain information only for as long as necessary for the purposes set out on this page and in line with applicable law.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, secure sessions and understand how people use our site. Some cookies are essential for account access and payment processing, while others are used for analytics and to improve site functionality. You can manage cookie settings through your browser and the cookie controls on our site.
Your rights
You have rights in relation to your personal information, including the right to access the data we hold about you, request correction of inaccurate information, request deletion where permitted, and object to certain processing. Any request will be handled in line with applicable data protection law. To exercise your rights, contact our support via the site.
Access, correction and deletion of data
If you want to view or update your personal details, you can do so from your account settings or by contacting customer support. We will verify your identity before making changes or disclosing personal information. If you request deletion of your account, we will close the account and retain any necessary records to comply with legal or regulatory requirements.
Information sharing and third parties
We may share information with payment processors, identity verification services, security providers and other trusted partners who act on our behalf. We may also disclose information to prevent fraud, comply with legal obligations or respond to lawful requests from authorities. Where possible, we share only the minimum data necessary for the purpose.
Privacy policy updates
We may update this policy from time to time. Any material changes will be communicated via the site or in your account. Please check this page regularly for the latest version.